Consumers may been titled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.
Your legal rights:
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
We want you to be completely satisfied with your purchase on Luxury Brands. We’re committed to providing you with the most delightful shopping experience possible. You can feel secure and confident shopping on Luxury Brands.
To start a return, communicate directly with our customer service team, press button “Contact” and write a message.
- You may return any order within 30 days of delivery.
- We require to send us photo or video material about item damage.
- Customers sending the items they bought under their own expenses.
- Our customer service team strives to respond to all requests within 72 hours or less. We’re always available to help!
- Once an order has been placed, if you change your mind, you may cancel your order before it’s been shipped.
- After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
- Refunds are processed back to the original payment method used to purchase the order.
- We will charge extra fees to compensate bank charges for both operations (sale and refund).
- Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
- Luxury Brands does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
- Promotions are limited time offers and valid based on the terms of the offer. Promotions are not reissued once they have expired.